Rail commuters 'demand more'
12 December 2007 17:47
Commuters travelling by rail are dissatisfied, a new survey has found.
According to the results of a study by IT networking firm Telindus, with 30 per cent of commuters spending up to a total of £300 every month on travel expenses, 32 per cent would like their fellow passengers to improve their personal hygiene levels.
The results of the survey are based upon a study of 1,000 commuters situated in the UK.
"The results of this study highlight that train companies are clearly not keeping their customers happy, but a few simple changes would make the world of difference," said Mark Hutchinson, managing director of Telindus in the UK.
"Just keeping customers updated on how their trains are running would go a long way to placating an infuriated commuting community," he added.
In total, 87 per cent of commuters expressed unhappiness about the overall service quality during their journey to and from their place of work.
Telindus is a member of the Belgacom Group.
According to the results of a study by IT networking firm Telindus, with 30 per cent of commuters spending up to a total of £300 every month on travel expenses, 32 per cent would like their fellow passengers to improve their personal hygiene levels.
The results of the survey are based upon a study of 1,000 commuters situated in the UK.
"The results of this study highlight that train companies are clearly not keeping their customers happy, but a few simple changes would make the world of difference," said Mark Hutchinson, managing director of Telindus in the UK.
"Just keeping customers updated on how their trains are running would go a long way to placating an infuriated commuting community," he added.
In total, 87 per cent of commuters expressed unhappiness about the overall service quality during their journey to and from their place of work.
Telindus is a member of the Belgacom Group.
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